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Terms and Conditions

  • Acceptance of Terms
  • The customer acknowledges that he or she has read, at the time of placing an order, the special conditions of sale stated on this screen and expressly declares that he or she accepts them without reservation. These general terms and conditions govern the maisoncarezza.com contractual relations and its customer, the two parts accepting them without reserve. These general terms and conditions will prevail over all other conditions appearing in any other document, unless a preliminary exemption is expressly granted and signed by both parties.
  • Products
  • Photos do not enter in the contractual field. Under no circumstances will maisoncarezza.com be held liable for errors that may occur.
  • Order
  • Automatic registration systems are considered as proof of the nature, content and date of the order while maisoncarezza.com confirms the acceptance of the customer's order by sending a confirmation email to the email address specified by the customer. The sale will be concluded only after the confirmation of the order. maisoncarezza.com reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer when ordering engages him or her. In case of error in the delivery information given by the customer, the seller cannot be held liable in the event that it finds it impossible to deliver the product.
  • Delivery
  • After the order has been confirmed, maisoncarezza.com shall undertake to deliver all the references ordered by the buyer to its carrier within 25 to 30 working days. This carrier, bound by a contract with maisoncarezza.com, undertakes to deliver the order to the address of the buyer provided by maisoncarezza.com

    Regarding eliveries outside metropolitan France, the customer undertakes to pay all taxes due on the importation of products, customs duty, VAT or others in accordance to the law in force in the country of delivery. All orders placed on maisoncarezza.com are intended for the personal use of customers, the customers or recipients of products being forbidden from selling the products in part or in full.

    Deadlines: Delivery is made in the time slot provided with the customer by directly delivering the product to the intended recipient, if absent, to another person authorized by the customer. Possible delays do not entitle the buyer to claim damages.

    When it comes to technical products, the customer will pay particular attention to make sure the device delivered is functioning properly, and read the instruction manual that is provided. In the event of patent defects, the buyer has the right to return the item under the terms provided in this document.

    The following are considered as force majeure releasing the seller from its obligation to deliver: war, riot, fire, strikes, accidents and the fact that the seller cannot be supplied. Goods shall always be transported at the recipient's risk. Goods should always be checked when they are delivered. You have a deadline of 48 hours to express any reservations with the carrier regarding missing or damaged goods.

    For reasons of availability, an order can be dispatched to the customer in several shipments. The customer only pays for one delivery. If the customer wants the goods to be delivered in two places, he or she can place two orders, with related delivery costs.
  • Withdrawal
  • You have 7 days (from receipt of the items) to make up your mind. In case of exchange or refund, return the item(s) new in its/their original packaging, intact, accompanied by any accessories, user manuals and documentation to the following address:

    BesoLux
    Rue du Chemin de Fer 17B
    L-8057 Bertrange
    Luxembourg
    +352 621 815 779

    Beso Lux Sp. Z o. o.
    93-138 Łódź
    ul. Siedlecka 3
    NIP 7292718480